I ordered a couple of books last week from Amazon and had them sent to our new house, thinking we would be moved in before it shipped with the free super saver shipping. Well they actually shipped right away and weren't delivered because we weren't moved in yet. So I put in a note to Amazon late last night. By 8:25 AM today I had a response back from them that they were reshipping the books and sending them overnight delivery. Pretty awesome service since it wasn't even their fault!